Your client is staring at your paperwork, trying to figure out what exactly they spent their money on.

You point out the tasks you wrote out, and show them the price, and help them work out the math.

Either one of two things will happen here:

• They'll pay, then call your dispatch center complaining about the price
• They'll complain about the price on the spot

What if you could avoid either of those scenarios? Would it make your day more enjoyable?

Taking time with your client once you've finished working, going over what you've done, will help lessen the shock, and reduce buyer's remorse.

Before you present them with the final paperwork, take them to each point of repair. Recap what the original challenge was, and what you did to fix it.

• Show them how to adjust the heat on their new hot water tank.
• Invite them to touch and use their new fixtures.
• Have their warranty papers ready to be filled out and mailed off.
• Explain how the warranty works.
• Build value in what you've done for them.

Make them as central as you can to the whole experience of their new plumbing.

Only after they're smiling, and you've answered any additional questions they have, do you present them with the final paperwork.